Customer Service/Call Centre

About the role

We are seeking a friendly and dedicated Customer Service Representative to join our team! In this role, you’ll be the first point of contact for our customers, helping to resolve inquiries and ensure a positive experience with our company. If you have excellent communication skills, a problem-solving mindset, and a commitment to delivering top-notch service, we want to hear from you!

Main Responsibilities

  • Immersing oneself in our client’s products, acquiring comprehensive knowledge of products and services to address customer inquiries and provide personalized  suggestions.
  • Presenting our offerings effectively, showcasing products and delivering engaging presentations to captivate audiences and spark interest.
  • Establishing and nurturing connections, fostering positive relationships with customers, vendors, and colleagues across our team.
  • Listening attentively and learning from customer feedback, sharing insights with the team to facilitate continuous improvement.
  • Monitoring and reporting on promotional activities’ effectiveness, evaluating customer engagement metrics, and proposing strategies for greater impact.
  • Mastering presentation techniques, organizing and managing promotional materials to create visually appealing and informative brand experiences.
  • Embracing teamwork, collaborating with fellow team members to attain shared goals and objectives.

We're looking for someone who

  • Has a positive and results-oriented attitude
  • Enjoys exceeding expectations
  • Possesses excellent communication and interpersonal skills
  • Is a quick learner and eager to develop their skills
  • Thrives in a fast-paced environment

Management Programme

Our comprehensive 8 month Trainee Management Programme equips you with the critical leadership skills and hands-on experience needed to excel. Gain a well-rounded business education through sales essentials, in-depth business administration (legal, financial, HR), and team management experience.
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In our pursuit of ambitious objectives and anticipated influence, we’ve embraced a hybrid business model.

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